frequently asked questions

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cancellation policy

we kindly ask that at least 24 hours’ notice is given if you need to cancel or reschedule your appointment. cancellations made within this time, as well as missed appointments (no-shows), will be charged the full treatment cost, as late changes have a significant impact on availability and clinic time.

we completely understand that unexpected situations can arise, so please get in touch as soon as possible if you need to make any changes. we will always do our best to be as flexible and accommodating as we can.

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